Your QR code is the new instruction manual.
SharkNinja ran 250,000+ unboxing conversations through a QR on the box. That used to take an enterprise contract. Now every product brand can ship the same experience — a single branded ScanForge code that opens setup videos, an AI agent, or live chat the moment a customer scans.
Every part of the unboxing — handled.
Per-SKU unboxing flows
Print one branded code per product. Each scan opens the right setup video, AI agent, or how-to — no generic landing page, no model-lookup form. The box knows what’s inside.
Route to any AI agent
Custom GPT, Voiceflow, Intercom, your own bot — ScanForge points the QR at whatever conversational backend you already use.
Fix manuals without a recall
Found a setup bug after 50,000 units shipped? Update the destination once. Every box already in the wild now points to the corrected flow.
Manual-confusion analytics
Per-SKU scan counts plus drop-off data tell you which products customers struggle with most. Turn the highest-scan items into priority documentation work — and prove the ROI of the rework.
Branded scan experience
Brand-kit QR — your colors, your logo embedded in the code, your finder eyes. Looks designed, not generic.
Multi-channel handoff
Start with the AI agent. Fall back to live chat. Escalate to a human ticket. One QR, three layers of help.
Bulk generation
Upload a CSV of SKUs and destinations. Generate hundreds of branded codes in one batch. No enterprise contract required.
Outcomes from day one.
- Replace the 16-page paper manual nobody reads
- Walk customers through setup step-by-step on their phone
- Cut support tickets — the agent answers the easy 80%
- Swap the destination when v2 ships — no packaging recall
- See which SKUs trigger the most setup confusion
- Localize without reprinting — route by language detection
Three steps. No carton reprints.
- 01
Generate a per-SKU code
Bulk-create branded QRs from a CSV of SKUs. Each code routes to its own unboxing flow — setup video, AI agent, spec sheet, or live chat.
- 02
Print once. Ship forever.
Codes go on the carton, the inside flap, or the Quick Start card. The printed pixels stay the same for the life of the SKU — only the destination evolves.
- 03
Iterate on the experience
See which SKUs drive the most scans, which flows have the highest drop-off, and which questions the agent can't yet answer. Improve without touching the packaging.
Answers before you ask.
- No. Most brands start with a setup video or a custom GPT (free, takes an afternoon). ScanForge points the QR at any URL — when you upgrade to a full conversational agent later, you swap the destination in one click. The printed code never changes.
- They put a QR on every Ninja and Shark product box. Scanning opens a Salesforce-powered AI concierge that identifies the product, walks the customer through unboxing and setup, answers follow-up questions, and surfaces instructional videos. 250,000+ conversations in the first stretch. ScanForge makes the same QR + routing layer accessible to brands without an enterprise contract.
- Yes — that's the entire point. Dynamic ScanForge codes mean the pixel pattern on the box is permanent, but the destination is editable forever. Found a bug in v1's setup flow? Update the URL. Every unit already on shelves now points to the fixed flow.
- Each per-SKU QR logs its own scan count, time-of-scan, and (where the destination supports it) drop-off and completion data. Products with the highest scan-to-purchase ratio are your manual-rework priorities. Products with the lowest are signals that the printed insert can be shrunk or removed.
- Yes. Native iOS Camera and every modern Android camera scan QR codes without any app. The customer points, taps the notification, and lands on your flow. No barriers, no install friction.
Do I need to build my own AI agent first?
What did SharkNinja actually do?
Can I update the manual without recalling product?
How do I know which products are confusing customers?
Will the QR work even if the customer has no app installed?
Retire the paper manual. Make the box conversational.
7-day trial. No credit card. Pro at $29/mo after. Branded QR, dynamic destinations, per-SKU analytics — built for product brands shipping real boxes.